Shipping Policy

Thank you for shopping at Oxtools! We strive to provide a smooth and reliable shopping experience. Below, you’ll find our shipping policies, including details about handling times, shipping methods, and delivery times.

Shipping Destinations

We are pleased to offer free shipping to the USA on all orders. We also ship to other international destinations. Please note that shipping charges and delivery times may vary based on your location.

Processing & Handling Time

  • Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Handling Time: After your order is processed, we ship it out within 1-2 business days. During high-demand periods (such as holidays), there may be slight delays, but we will keep you informed every step of the way.

Shipping Methods & Delivery Times

  • Shipping Type: We offer free standard shipping to the USA via trusted courier services. Delivery times typically range from 3-6 business days depending on your location.
  • Transit Time: Typically, shipping within the USA will take between 2-4 days after your order is shipped.
  • Expedited Shipping: If you need your order sooner, expedited shipping options may be available at checkout. Costs and delivery times for expedited shipping will vary depending on your location and the shipping method selected.

Shipping Costs

  • USA: We offer free shipping on all orders to the USA.
  • International Orders: Shipping charges for international orders outside the USA will be calculated at checkout based on your location and the shipping method selected.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your order’s progress. You can use this tracking number to check the status of your shipment online.

Missing or Damaged Items

  • Damaged Orders: We take great care in packaging your products to ensure they arrive safely. However, if your order is damaged during shipping, please contact us immediately at Contact@oxtools.store so we can resolve the issue.
  • Missing Orders: If your order is missing or delayed, please contact us, and we will assist you in locating your package.

Customs and Import Duties (International Orders)

For customers outside the European Union (EU), customs duties, taxes, and import fees may apply. These charges are not included in the price of the products or the shipping fee and are the responsibility of the buyer. Please check with your local customs office for more information on potential fees before placing your order.

Returns and Exchanges

If you need to return or exchange an item, please refer to our Returns & Exchanges Policy for details on how to initiate a return or exchange.

Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to our customer service team:

Email: Contact@oxtools.store
Phone: +33 7 53 61 66 86