Privacy Policy for Oxtools

At Oxtools (accessible at www.oxtools.store), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or engage with our services. By accessing our website or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information in the following ways:

Personal Information:

When you make a purchase or contact us for customer support, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (e.g., credit card number, billing information)

Non-Personal Information:

We may collect non-personal data to help us improve our website, such as:

  • IP address
  • Browser type
  • Device type
  • Referring URL
  • Pages visited on our site
  • Time spent on pages
  • Cookies and other tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including payment processing and shipment.
  • Customer Support: To respond to inquiries, provide assistance, and offer customer service.
  • Website Improvement: To improve our website’s functionality, user experience, and services.
  • Marketing: To send you promotional materials, newsletters, and special offers (only if you have opted in).
  • Legal Obligations: To comply with applicable laws and regulations and to protect our legal rights.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information. This includes:

  • Encryption of sensitive data during transmission
  • Secure servers and databases
  • Regular security updates to our systems

However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following situations:

  • Service Providers: We may share information with trusted third-party vendors who assist in business operations, such as payment processors, shipping companies, and email marketing services. These service providers are required to use your information only for the purposes we specify.
  • Legal Compliance: We may disclose personal data if required by law, legal process, or in response to lawful requests from public authorities (e.g., a court or government agency).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience and collect data about how our site is used. Cookies help us:

  • Remember your preferences
  • Analyze web traffic
  • Personalize content and advertisements

You can control the use of cookies by adjusting your browser settings. Please note that disabling cookies may impact the functionality of certain features on our website.

6. Your Rights and Choices

As a customer, you have certain rights concerning your personal information, including:

  • Access: You can request a copy of the personal information we have collected about you.
  • Correction: You can request that we correct or update inaccurate information.
  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
  • Opt-out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.

7. Returns and Exchanges

We accept returns for defective and non-defective products within 30 days of purchase. To initiate a return or exchange, please contact us at Contact@oxtools.store.

  • Return Eligibility: Products must be unused, in original condition, and with all packaging intact.
  • Exchanges: We offer exchanges for items of equal value. Please contact us within 30 days of purchase to request an exchange.

8. International Data Transfers

If you are located outside of France, please be aware that your personal data may be transferred to and processed in France or other countries where we operate. By using our services, you consent to the transfer and processing of your data as outlined in this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Oxtools
4 Rue de Veyle, Sancé 71000, France
Phone: +33 7 53 61 66 86
Email: Contact@oxtools.store